As a long-term employee of BBP and Senior Consultant, Alice is a critical member of our organization. Responsible for managing day-to-day operations for several key accounts, she completes the Request for Proposal process, creates monthly claim loss ratio reports and provides analytical and other ad-hoc reporting. Well-versed in all employee benefit programs, Alice is adept at preparing and presenting annual renewal reports, and providing detailed financial, funding, marketing and benchmarking reports.
Alice is hands on with her accounts on a daily if not hourly basis. Her clients consistently rave about her commitment to them and value her thorough approach and calm demeanor.
After attending Simmons College, Alice began her professional career in the Claims Operations department at Tufts Health Plan. She joined Boston Benefit Partners in 2000 as an analyst, and was promoted to consultant in 2005 and senior consultant in 2014. In addition to her consulting responsibilities, she is considered a tenured member of BBP and participates in mentoring and training all new employees.
Alice is a busy mother of three energetic boys. Together with her husband, the Lam family embraces the New England seasons: playing soccer in the spring, camping in the summer, apple picking in the fall, and skiing/snowboarding in the winter.