Day-to-Day Support
We recognize that each of our clients is a unique entity with specific issues and concerns.
Our typical client team is comprised of one or two partners, a consultant and an analyst. This assures every client that a strong team is readily available to address all their day-to-day concerns and technical questions.
We use systematic processes to make certain that we always complete our deliverables within the agreed upon time frame and that any concerns with your benefit program are rapidly addressed and fully resolved.
We understand that your benefit questions and issues are often urgent in nature. Therefore, we go to great lengths to ensure that you can always speak to someone live, and in a timely manner, to get the issue resolved.
The BBP consulting team is available 24/7 – cell phone, e-mail, office phone – to assist with your company's day-to-day concerns as well as your more complex issues. We offer to meet at our office or yours at any time.
"BBP is different from our other vendors. When a problem arises and we call you – you take the problem and own it. I know the problem will be resolved quickly and efficiently. It is the level of service we want our own employees to have when dealing with our customers. Everyone at BBP operates this way. It is wonderful."
Pilar Pueyo,
Senior Vice President
Boston Private Bank
For more information about our commitment to customer service, please contact Piper McNealy at info@bosben.com.